POLICIES

1. REFUNDS

 

NO REFUNDS, unless there is a mistake on behalf of our company.

Refunds are available to customers within 7 days of product delivery. In order to receive a refund, the following conditions must be met:

 

2. RETURNS

Returns are available to customers within 7 days of product delivery. In order to receive a refund, the following conditions must be met:

 

 - Product(s) must be returned along with original packaging

 - Product(s) must be unused and not damaged.

 - Receipt or proof of purchase is required.

 

To initiate a return, please contact customer service by e-mail at shoptheprettyplug@gmail.com. Customers are responsible to pay for their own return shipping. 

 

If the listed conditions are not met, The Pretty Plug reserves the right to refuse a refund.

3. INQUIRIES

 

Please field any questions to our customer service department. You may follow up on returns and/or refunds in process by contacting them at shoptheprettyplug@gmail.com

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